Privacy Policy

1. Who We Are

This Privacy Policy applies to two separate but related legal entities operating under the Chemserve brand, collectively referred to as "Chemserve," "we," "us," or "our":

Pakistan Entity

UAE Entity

This policy governs all personal data collected through gochemserve.com, our contact forms, email communications, and any business interactions conducted through either entity.

2. Information We Collect

Information you provide directly

• Full name and job title
• Company or organisation name
• Email address and phone number
• Message content submitted via our contact form
• Any documents or attachments you send to us

Information collected automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referring URL
• Cookie identifiers (see Section 6)

We do not collect sensitive personal data (health, financial, or biometric information) through this website. We do not accept or store payment card data.

3. How We Use Your Information

• Responding to enquiries — to reply to messages submitted through our contact form or sent by email
• Business communications — to discuss project requirements, proposals, and follow-ups
• Service delivery — to fulfil contracts and manage ongoing business relationships
• Website improvement — to understand how visitors use our site and improve content
• Legal compliance — to meet obligations under applicable laws in Pakistan and the UAE

We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal data to any third party for marketing purposes.

4. Legal Basis for Processing

Processing by Chemserve Industrial Solution (Private) Limited is governed by the Prevention of Electronic Crimes Act 2016 (PECA) and data protection regulations issued by the Pakistan Telecommunication Authority (PTA). We process your data on the basis of your consent (when you submit a contact form), the performance of a contract, or our legitimate business interests. The company is incorporated under the Companies Act, 2017 and operates within the regulatory framework of the Securities and Exchange Commission of Pakistan (SECP).

Processing by Chemserve Project Management Services L.L.C (Economic Licence No. CN-6112709, Abu Dhabi) is governed by Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), effective September 2023. We rely on consent, contractual necessity, and legitimate interests as our legal bases. As a licensed LLC registered with Abu Dhabi Customs and Chamber of Commerce (ADCCI No. 8800119412), we comply with all applicable UAE federal and Abu Dhabi regulatory requirements.

5. Sharing Your Information

We do not sell or share your personal data for commercial purposes. We may share data only in these limited circumstances:

• Service providers — trusted vendors assisting in website operation (hosting, email delivery), under strict confidentiality obligations
• Between our two entities — where a business enquiry is relevant to both Pakistan and UAE operations, data may be shared internally between Chemserve Industrial Solution (Pvt.) Ltd. and Chemserve Project Management Services L.L.C for the purpose of responding to that enquiry
• Legal obligations — where required by law, court order, SECP, PTA, UAE PDPL supervisory authority, or any competent regulatory authority
• Professional advisors — lawyers or accountants bound by professional confidentiality
• Business transfers — in the event of a restructuring, with prior notice where required

6. Cookies & Tracking

Our website uses cookies to support basic functionality and understand visitor behaviour:

• Essential cookies — required for the site to function (WordPress session cookies)
• Analytics cookies — anonymised data on page views and session duration

We do not use advertising or third-party tracking cookies. You may disable cookies through your browser settings; disabling essential cookies may affect site functionality.

Under the UAE PDPL, where cookies constitute personal data processing, we rely on your implicit consent by continuing to use the website after being informed through this policy.

7. Data Retention

• Contact form enquiries — retained for up to 2 years for ongoing business discussions
• Contract-related communications — retained for 6 years following contract end, consistent with commercial limitation periods in both Pakistan and UAE
• Website analytics — anonymised; individual session data retained up to 14 months

When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Under Pakistani law and PTA guidelines, you have the right to request access to personal data we hold about you, and to request correction of inaccurate data. Contact us at Info@gochemserve.com.

Under the UAE PDPL, UAE-based individuals have the following rights:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion where no legal obligation requires retention
• Right to restriction — limit processing in certain circumstances
• Right to data portability — receive data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests

To exercise any right, email Info@gochemserve.com. We will respond within 30 days and may need to verify your identity first.

9. International Data Transfers

Chemserve operates two registered entities — one in Pakistan and one in the UAE. Personal data submitted through our website may be accessed by our team in either country in the course of responding to your enquiry or fulfilling a contract. Both entities are bound by this Privacy Policy and applicable local data protection laws.

Our website hosting infrastructure may be located outside Pakistan or the UAE. Where data is transferred internationally, we ensure appropriate safeguards are in place through contractual protections with our service providers.

10. Security

We implement appropriate technical and organisational measures to protect personal data, including:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting internal access to personal data
• Regular review of data handling practices

No method of internet transmission is completely secure. If you believe your data has been compromised, contact us immediately.

11. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, legal requirements, or best practices. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of our website following any update constitutes your acceptance of the revised policy.